Shipping Policy
All orders are carefully prepared in Quebec, Canada.
1. Shipping within Canada
Standard shipping without a tracking number is offered free of charge anywhere in Canada for physical products. Paid shipping options at the customer's expense are also available during checkout.
2. International Shipping
International shipping is paid, and several carrier options are available at the customer's choice and expense during checkout.
3. Physical Products
Orders for physical products (from our BAZI energy, intention energy, and yoga energy bracelet collections) are generally processed within 3 to 4 business days before shipping. Once shipped, orders are generally delivered within 4 to 7 business days depending on the destination in Canada. Delivery times may vary depending on the region, peak periods, and the selected shipping option. For international orders, delivery times may vary between 7 and 30 business days depending on the selected shipping method.
4. International Customs and Import Fees
For all orders shipped outside of Canada, please note that any applicable customs fees and import taxes are entirely the responsibility of the buyer.
5. Personalized Products
Our BAZI bracelets, intention energy bracelets, and yoga energy bracelets are custom-made creations personalized using the information provided by the customer. Due to their unique nature, a processing time of up to 14 business days may apply before shipping to ensure the quality and care dedicated to each creation. This timeframe may vary based on order volume.
6. Digital Products
No shipping fees or delivery times apply to digital products. As soon as your payment is validated, your downloadable e-books will be sent to you instantly by email to the address provided during checkout.
7. Feng Shui and Basic Chinese Astrology (BAZI) Analyses
No shipping fees apply to these services. A turnaround time of 15 business days is required to complete your study. Once your analysis is finished, your detailed report will be sent to you directly in PDF format to your email address. Due to the nature of these services, a processing time of up to 15 business days may apply before delivery. Once completed, the documents are sent by email to the address provided at the time of purchase.
